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Evidence Guide: LMTGN5005A - Provide global operations support

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMTGN5005A - Provide global operations support

What evidence can you provide to prove your understanding of each of the following citeria?

Identify requirements for efficient global production or marketing

  1. Information on global markets and global production operations is gathered and analysed in accordance with workplace practices
  2. Sourcing of equipment, materials and staffing is investigated in consultation with overseas contacts
  3. Quality standards and safe work practices are checked to ensure compliance
  4. Recommendations are made on production or marketing requirements in accordance with workplace practices
  5. Machine operations, staff and production processes needed for off-shore operations are organised on collaboration with overseas contacts to meet production requirements
Information on global markets and global production operations is gathered and analysed in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sourcing of equipment, materials and staffing is investigated in consultation with overseas contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality standards and safe work practices are checked to ensure compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations are made on production or marketing requirements in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Machine operations, staff and production processes needed for off-shore operations are organised on collaboration with overseas contacts to meet production requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement requirements for efficient global production

  1. Requirements for efficient global production are identified and specified in collaboration with Australian and overseas contacts
  2. Specifications for global production are implemented in accordance with workplace practices
Requirements for efficient global production are identified and specified in collaboration with Australian and overseas contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specifications for global production are implemented in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor global production operations

  1. Compliance of global production operations with specified requirements is checked in collaboration with overseas contacts
  2. Non-compliance is identified, reported or recorded and investigated to determine causes
Compliance of global production operations with specified requirements is checked in collaboration with overseas contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Non-compliance is identified, reported or recorded and investigated to determine causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in the implementation of improvements to global production operations

  1. Opportunities for corrective or preventative action to improve global production are identified using outcomes of monitoring activity or feedback from overseas production staff
  2. Corrective or preventative action is recommended and implemented where appropriate
  3. Changes are communicated to relevant personnel in a logical and easily understood manner
  4. Changes are monitored to confirm improvement to production efficiency
Opportunities for corrective or preventative action to improve global production are identified using outcomes of monitoring activity or feedback from overseas production staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Corrective or preventative action is recommended and implemented where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes are communicated to relevant personnel in a logical and easily understood manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes are monitored to confirm improvement to production efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret global marketing data

  1. Outcomes of research and analysis of global marketing data is interpreted and recommendations are made on global marketing opportunities and strategies
  2. Reports on marketing opportunities and strategies are prepared and presented to relevant persons in the workplace
Outcomes of research and analysis of global marketing data is interpreted and recommendations are made on global marketing opportunities and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports on marketing opportunities and strategies are prepared and presented to relevant persons in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in the implementation of improvements to global marketing operations

  1. Assistance is provided to marketing managers in Australia and overseas in the implementation of workplace global marketing strategies and policies
  2. Feedback on marketing performance is reviewed in accordance with workplace practices
  3. Opportunities for improvements in global marketing strategies are identified in collaboration with others and recommendations made to relevant workplace personnel
  4. Approved improvements to global marketing strategies are implemented in accordance with workplace practices
Assistance is provided to marketing managers in Australia and overseas in the implementation of workplace global marketing strategies and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on marketing performance is reviewed in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for improvements in global marketing strategies are identified in collaboration with others and recommendations made to relevant workplace personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Approved improvements to global marketing strategies are implemented in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records

  1. Global production and marketing coordination and monitoring records are maintained and reports prepared, where necessary, in accordance with workplace practices
Global production and marketing coordination and monitoring records are maintained and reports prepared, where necessary, in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence to be considered

Assessment must confirm appropriate knowledge and skills to:

assist in the organization of processes for global production and/or marketing

ensure global production and/or marketing meets enterprise standards

check compliance meets specified requirements

deal with inefficiencies and errors

monitor production changes

liaise with off-shore contacts on production/marketing matters

monitor application of workplace health and safety policies in

production operations

maintain accurate records

Consistency in performance

Applies underpinning knowledge and skills when:

coordinating production/marketing processes

identifying contingencies

completing tasks

identifying and implementing improvements

ensuring safety standards are followed

Shows evidence of application of relevant workplace procedures including:

hazard policies and procedures including codes of practice

issue resolution procedures

job procedures and work instructions

quality procedures (where existing)

security procedures

waste, pollution and recycling management processes

action taken promptly accidents and incidents reported in accordance with statutory requirements and enterprise procedures

workplace, including modes of behaviour and interactions among staff and others

work completed systematically with attention to detail without damage to goods, equipment or personnel

Resource implications

access to real or appropriately simulated global production and/or marketing operations in a TCF context

this includes real or simulated work areas, materials, equipment, and information on work specifications, relevant safety procedures and regulations, quality standards, organisation procedures and customer requirements

Context for assessment

• assessment may occur on the job or in an appropriately simulated environment

Interdependent assessment

• this unit does not need to be assessed in conjunction with other units and can be assessed independently

Required Skills and Knowledge

This describes the essential skills and knowledge and their level

Demonstrates knowledge of:

production control and efficiency processes

quality assurance processes

production processes

safety and environmental aspects of relevant enterprise activities

workplace procedures and reporting processes

international regulations, pricing structures, import/export factors,

production times, quality assurance factors and production/marketing

arrangements (where appropriate)

relevant OHS legislation, regulatory requirements and codes of practice

Demonstrates skills to:

interpret and use data from a range of sources

make recommendations

communicate effectively with others in Australia and overseas

select, interpret and apply production/marketing procedures or processes

prepare and present reports and information in appropriate formats

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements, organisation insurance requirements, OHS legislation, manual handling procedures and relevant health regulations.

Production operations may include:

local production

interstate coordinated production

global production arrangements

Workplace practices may include:

workplace practices relating to providing global operations support

conditions of service, legislation and industrial agreements including workplace agreements and awards and Federal or State/Territory legislation

standard work practices

reporting verbally or in writing

oral, written or visual communication

being responsible for the maintenance of own work quality and contributing to the quality improvement of team or section output, where necessary

safety, environmental, housekeeping and quality practices as specified by machine and equipment manufacturers, regulatory authorities and the organisation

Workplace OHS practices may include:

use of personal protective wear and equipment

safe materials handling practices

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

storage of equipment

workstation housekeeping

cleaning of equipment

workers' compensation legislation

Organisation systems may include:

JIT

VAM

quick response

quality circles

team processes

benchmarking